Frequently Asked Questions
Who is the trash company in Stonegate? When do they come?
Trash day is Wednesday
The Trash Vendor is Ray’s
1-800-531-6752 or 1-317-539-2024
Please note that owners pay their own trash but there is a reduced rate for Stonegate POA owners.
Please contact Ray’s to set up trash service.
What if I have a problem with loud neighbors, or animals not on a leash or extreme concerns that require immediate attention?
We suggest that in circumstances that require emergency assistance that homeowners use their right to be safe and call the proper authorities in extreme cases, for instance, if a dog is running loose in a community animal control needs to be contacted.
How do I know what is allowed within the community such as basketball goals, satellite dishes, fences, pools, and hot tubs?
There are covenants and restrictions that were given to homeowners at closing that they can use for reference to see what the community will allow. If they do not have these documents they can contact the title company or closing representatives for a copy. OMNI Management can make copies for a homeowner, however, there is a $25.00 fee for this service. Every homeowner is entitled to a copy of these documents. The covenants can also be viewed on the community website for convenience.
If I want to make changes, additions, or improvements to my lot what process do I need to follow?
You need to submit an Architectural Request Form from OMNI Management which can be downloaded from this website or mailed to you. Also a plot plan needs to be included with it marked where the changes will be on the lot. A contractor’s estimate needs to be submitted as well. After these documents are sent to OMNI, allow 30 days to process the request and a letter will be sent to the homeowner with the status of the request.
What if I have a complaint about another homeowner who is not in compliance with the covenants and restrictions for my community?
You can call OMNI Management and speak to the Property Manager for your community and express your concern or submit a Service Request through the Omni Caliber Portal. OMNI will verify the claim and take whatever action can be pursued to secure compliance with direction from the community’s Board of Directors.
What if I have a problem with my unit and it is in the interior structure?
OMNI Management handles the exterior issues for the community; e.g. common areas, entrances, streets, etc. OMNI can however direct you to the warranty department for the developer if the issue falls within the warranty period.
Can I pay my dues online?
Yes, you can pay your dues online in the following ways:
- For your convenience, there is a banner on the home page for paying your dues online. If you are ready to pay now, you can click here to pay.
- You can click here to go to the Omni website and click on the ONLINE PAYMENT icon.
- Or you can pay online using your bank’s Bill Pay Service. Be sure to include your lot number in the memo!
Does Omni address maintenance issues?
Yes! The Association is responsible for the maintenance of community owned property and common area maintenance. If you know of maintenance issues, you can bring those to the attention of Omni and the Association’s Board or Directors through the Omni Caliber Portal. With the Board’s approval and direction, Omni will solicit bids from contractors, sometimes including our sister company, Omni Construction Services. The Board makes the decision on which bid is selected. Then the Board decides whether to move forward with the work, taking into consideration timing and costs, working within the Association’s annual budget.
If you have maintenance or construction needs on your own place of residence, Omni Construction Services is happy to provide a bid. The Association does not provide maintenance or construction services for your personal property. However, Omni Construction handles projects large and small; from small drywall repairs to roof replacement. Feel free to contact Omni through the Omni Caliber Portal, your Property Manager or request a quote at Omni Construction Services.